Frequently Asked Questions

ABOUT TICKETS

  • Should I buy my tickets in advance or can I get them at the door?

    Tickets can be purchased in advance or at the door, however we strongly suggest purchasing tickets in advance. Many of our productions have limited availability.
  • What happens if I buy a ticket and can’t make the show?

    If you have purchased a ticket and prior to the start of the performance you realize you cannot attend the show, you can contact the Box Office and exchange your tickets for another performance of the same production for a nominal fee. If you do not contact the Box Office prior to the show you will not be able to exchange the ticket. There are no refunds on tickets purchased.
  • Are there any special discounts on tickets?

    Group discounts are available for groups of 10 or more.
    Additionally, our “Early Bird” performances are offered at a reduced ticket price, allowing our programming to be as accessible as possible.
  • What happens if I show up late to a performance?

    New West Theatre performances start at the time indicated on our performance calendar.
    If you do arrive late you may have to sit in latecomers seating until a timely break in the action or intermission. For some productions we do not allow latecomers and you will not be admitted once the production has started. We strongly suggest arriving at the theatre with ample time to find parking, pick up tickets and find your seat.
  • Can New West Theatre donate tickets to my event or fundraiser?

    Throughout the year we receive many requests from organizations for tickets to be given away as prizes at events and fundraisers. New West Theatre is happy to review donation requests for door prizes and give-aways, however, we do not donate tickets to silent auctions. If you would like to inquire about having tickets donated to your event or fundraiser, please contact our office at 403-381-9378 or info@newwesttheatre.com.
  • Can I purchase a gift certificate for New West Theatre performances?

    Live theatre makes a wonderful gift. We do sell vouchers to the show which can be exchanged for tickets to our productions. Please call 403-381-9378 for more details.

ABOUT OUR VENUE

  • Where are New West Theatre performances held?

    New West Theatre typically performs at the Yates Theatre or the Sterndale Bennett Theatre. Both venues are located in the Yates Memorial Centre, 1002-4th Ave South, Lethbridge. Occasionally we perform at other venues. Please check the production page on our website for performance locations of specific productions.
  • Is the Yates Memorial Centre wheelchair accessible?

    The Yates Memorial Centre is wheelchair accessible. Both the Yates Theatre and the Sterndale Bennett Theatre have limited special needs seating. Please notify the NWT Box Office when purchasing tickets to ensure your seat is wheelchair accessible.
  • Where can I get something to eat before the show?

    There are many restaurants and cafes in the downtown core that are all walking distance from the theatre. Here’s a few of our favorites:
    Streatside Eatery – 317 8th St. S
    Georgio’s – 1520 3rd Ave S
    Sisters Pub & Grill – 814 2nd Ave S
    Telegraph Tap House – 310 6th St. S

    When ordering we suggest you notify your server that you are attending one of our productions and they will ensure you receive your meal in a timely fashion.
  • Can I bring food or drinks into the theatre?

    For productions taking place in the Yates Theatre, New West Theatre offers concessions in the lobby. We encourage you to enjoy refreshments before the show and during intermission. However, only bottled water is permitted in the theatre.
  • Where can I park?

    Parking at the Yates Memorial Centre is available along 4 Ave S and 10 St. There is also a parking lot behind the theatre, shared with the Lethbridge Senior Citizens Organization. Parking spaces fill up quickly, so arrive early to snag the best spot!
ABOUT OUR SHOWS
  • Can I bring my children?

    Our Music-Comedy Revues are suitable for older children. The Box Office does not allow babes in arms. If you child is comfortable with sitting quietly for an hour while watching the performance, we encourage you to bring them along.
    Our Canadian Play Series is usually adult oriented. Please check the specific shows for age suitability. For the enjoyment of all patrons we suggest not bringing infants to our productions. If you have young children we suggest our Theatre for Young Audiences production, which plays each December. These shows are catered to ages four to eight and are the perfect family excursion.
  • I really liked the show. Can I purchase a copy of the script?

    Many productions in the Canadian Play Series and Theatre for Young Audiences shows are published and can be found through libraries and theatre service organizations.
    Our Music-Comedy Revues are created during the rehearsal process, and do not have a compiled, written script.
  • Do the performers get paid?

    Yes. Everyone you see on stage is a professional performer and they are paid for their work. In addition, all backstage technicians and designers are also paid professionals.

CONTACT INFORMATION

  • Where is New West Theatre located?

    Our administration office is located in the Yates Memorial Centre at 1002 4 Ave S, Lethbridge AB. The majority of performances and events also happen at this building.
    Phone: 403-381-9378
    Email: info@newwesttheatre.com
    If you want to mail information to New West Theatre, please send it to our mailing address:
    210A – 12A Street North, Suite 111
    Lethbridge, Alberta T1H 2J1
  • How can I receive information about New West Theatre and its programming?

    Click here to join our mailing list and get daily updates, and cool facts by liking us on Facebook and following us on Twitter.
  • Is New West Theatre a registered charity?

    Yes. We are a registered charity and non-profit organization. Please visit our Support page for more information.

THEATRE ETIQUETTE

  • How early should I arrive?

    The doors to the auditorium will open 30 minutes before the performance time. Performances at the Yates Theatre are assigned seating and performances at the Sterndale Bennett Theatre are rush seating. We suggest arriving early in order to find parking, pick up your tickets and find your seats. Don’t forget to pick up a program in the lobby to peruse while waiting for the show to begin. They’re your source for all the information about the show and New West Theatre!
  • Can I take pictures in the theatre?

    Unfortunately, you cannot take photos inside the theatre before, during or after the performance for copyright reasons.
  • Is there a dress code? What should I wear?

    New West Theatre does not have a dress code. When you come to our productions you will find a range of attire, mostly influenced by the weather. However, New West Theatre kindly requests patrons remove their hats during the performance.
  • I want to share a comment with you, who do I contact?

    We would love to hear your thoughts on our productions, programming and events! Please email your comments to info@newwesttheatre.com or call at 403-381-9378.